Return & Refund Policy

Return

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

If there is no problem with the product, to be eligible for return, your product must be in the same condition as when it was received, unworn or unused, with a label, and in its original packaging.

In case of special circumstances, to be eligible for return, such as your product have quality problems, or the product packaging damaged during transportation, or the product quantity is lacking.

You need to provide a receipt or proof of purchase when returning the goods.

To start a return, you can contact us at [xijingskincare@gmail.com] . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Items with non-returnable marks and free gifts cannot be returned.


You can always contact us for any return question at [xijingskincare@gmail.com] .

Refund

If you apply for a refund before the product is shipped, we will process your refund request within 48 hours, and your refund will be returned according to the original payment method.


If you apply for a return and refund after receiving the product,we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will process your refund request within 48 hours.you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds


The time for the refund to arrive will depend on the payment method.
If your order is cancelled or a refund is given to you due to a shortage of stock, you will receive a refund notification via email. If you have not received a refund, please check your bank account again first.

Then contact your payment method company, it may take some time to officially release your refund.

Please see the details below:
-Visa, MasterCard or American Express Credit card refund takes 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
-PayPal,Google Pay, Shop Pay, Apple Pay refunds will take 1-5 business days to complete the refund.


If you still have not received the refund after the above refund time, please contact us via email [xijingskincare@gmail.com] and we will assist you in checking the progress of the refund.

Return shipping method & address


To return your product, you should mail your product to our return address.

The shipping method can choose E-PACKET or USPS.

Return address: ROOM B09,13/F,BLOCK 1,YIP FAT FACTORY BUILDING,NO.77 HOI YUEN ROAD,KWUN TONG,KOWLOON,HONG KONG.

Consignee name: Jones
Contact phone number: 135 53746564

Return Shipping Costs & Refund Handling Costs

 

If your product needs to be returned or exchanged due to products quality issues, defective or damaged, our will bear the shipping costs and refund handling costs.

If the product has no quality problem, no defect or damage, you still need to return or exchang the product, you will be responsible for paying the transportation costs incurred by your return and the refund processing costs for the returned items.Shipping costs and refund handling costs are non-refundable. If you receive a refund, Shipping costs and refund handling costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [xijingskincare@gmail.com] .